FAQs

Below are some common questions and answers that may provide the fastest assistance.

Who is Nquefac Inc. and Ami Bee plus?
Nquefac Inc is the legal name while Ami Bee plus is the trade name for the products.

ORDERING:

Can I cancel my order?
If you wish to cancel your order, you’re freely able to cancel anytime before receiving shipping confirmation. Contact us immediately to cancel an order as shipments are usually processed within 24 hours. If you’ve received a shipping confirmation before being able to cancel, contact us so that we can assist you.

How do I use a promotional code?
If you have an active promotional code, you can insert the code at the end of checkout where your discount will be applied. Promotional codes have expiration dates and may have limited eligibility. The code may be rejected if its not eligible with your order. Promotional discount codes cannot be combined unless otherwise stated in the promotion.

What does it mean for an item to be on Final Sale?
If an item you are purchasing is on final sale, it will not be eligible for returns of any kind including refund or exchange. All final sale items have a note in their descriptions at time of purchase stating that they are final sale. Unless an item has a manufacturing defect, there are no exception to returning final sale items. 

What currency are the orders processed in?
The orders are shown and processed in Canadian Dollars. If you use a card with another currency, you will be held liable for the conversion rate.

SHIPPING:

Where is the merchant is officially registered and located?
We are registered and located at 17 Ashbrook Way, Brampton, ON L6Y4R5, Canada.

Where do you ship from?
We ship from around Toronto, Canada.

Where do you ship to?
Currently we only ship domestically all around Canada. But don’t worry we will try to ship to you soon if you live outside of Canada.

How much does shipping cost?
Shipping is calculated by a parcel’s total weight and the distance to its destination. Depending on the promotions going on we might offer free shipping if you buy a certain amount or the total is above a certain amount.

When does my order ship after I make the purchase?
After placing an order, you will receive a confirmation email. Orders are normally processed within 24-48 hours if placed on a business day. Any of our Promotional or Holiday Sales may delay our processing time. Contact us if you have any concerns about your order.

How long does it take for my order to arrive?
Shipping time depends on location. Your order ships from Toronto, Canada. The average transit time is between 5-7 days for domestic shipments. Contact us if you have any concerns about your order. 

Shopping Cart